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Monthly Archives: April 2015

7-Eleven: Heaven or Hell?

Customer service is one of the most fundamental things any business can deliver. But doing it well throughout a chain of dozens or hundreds of outlets is extraordinarily hard. There’s a 7-Eleven a few hundred yards from my home. It’s…

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Live Hygge: Generosity

Hygge (hyoo-gah). No, it’s not a diaper or millennial slang for a “hug.” It’s a smart effort to sell more than just a hand-roasted bag of coffee. When you buy Hygge coffee, you’re buying into generosity and community. It makes…

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SmartUp

We all have dreams. Something we hope to create or accomplish. Getting started is nearly always the hardest step. There’s nothing easy in facing that looming proverbial blank page. SmartUp is a tool and resource to begin filling that page…

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Ice Cream Cross

Cross an ice cream cone with fine sliced meat and you get Boccalone’s “world famous” Salumi Cone. Find this apt cross-pollination spiced with prototyping at San Francisco’s entertaining Ferry Building. What better way to sample some of Boccalone’s savory sliced meats, and…

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