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SmartUp is an intelligent database of stories and insights on entrepreneurship and innovation.

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7-Eleven: Heaven or Hell?

Customer service is one of the most fundamental things any business can deliver. But doing it well throughout a chain of dozens or hundreds of outlets is extraordinarily hard. There’s a 7-Eleven a few hundred yards from my home. It’s…

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The Accident: Tammie Baird

Tammy Baird had a really bad day walking to high school her freshman year. She was hit by a classmate, and went flying, and lay unconscious. The driver thought he’d killed her. Nearly thirty years later, Jeff Wilson, the man…

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Forget Something?

Forget Something?

Skiing recently near Lake Tahoe I walked into my Holiday Inn hotel bathroom and found the small plaque behind the soap dish pictured above with the catchy phrase, “Forget Something?” Forgetting comes naturally. We forget our keys, our cell phones,…

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